YO EXCHANGE AND REFUND POLICY | YoSperm Test

YO EXCHANGE AND REFUND POLICY

GENERAL POLICY
YO Sperm Test will exchange/refund based on the terms of this EXCHANGE and REFUND POLICY provided:

  • The claim is made within 30 days of purchase
  • The information provided is complete and accurate
  • Submitted evidence supports the claim that the goods are unused
  • The product has not, in our opinion, been mis-handled or used for other than the intended one noted on the package labeling.

     



FILING A CLAIM

  1. Damaged Product

If you receive a damaged YO kit, please submit a claim via:

Do not return the goods. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

  1. Where the Product Was Purchased
  2. Order Number
  3. First and Last Name
  4. Shipping address
  5. E-Mail
  6. A picture of the damage with a short description
  1. Received the wrong product:

If we mistakenly shipped you the wrong product, please submit a claim via:

Do not return the goods. We will provide a replacement once we receive and verify the following information (please provide with your claim):

  1. Where the Product Was Purchased
  2. Order Number
  3. First and Last Name
  4. Shipping address
  5. E-Mail
  6. A picture of the product label on the outside of the box
  7. A picture that shows the shrink-wrap is still in place on the inner box
  1. Ordered the wrong product:

If you ordered the wrong product & the order was in the shipping/delivery process, submit a claim via:

Do not return the goods. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

  1. Where the Product Was Purchased
  2. Order Number
  3. First and Last Name
  4. Shipping address
  5. E-Mail
  6. A picture of the product label on the outside of the box
  7. A picture that shows the shrink-wrap is still in place on the inner box


WARRANTY POLICY
Merchandise is covered under full warranty by YO Home Sperm Test and is warranted to perform according to the manufacturer’s written/published claims.



RIGHT OF REFUSAL
YO Home Sperm Test has the right to refuse a claim if, in our opinion, the merchandise was mis-used, used for a purpose other than the intended one noted on the package labeling, inappropriately handled or the claim exceeded the reporting timeframe from date of purchase.



RETURNS

The YO Home Sperm Test is a non-returnable item due to the fact that it is an over-the-counter medical product and cannot be placed back into stock once shipped. So please, do not ship the product back to us.

GENERAL POLICY
YO Sperm Test will exchange/refund based on the terms of this EXCHANGE and REFUND POLICY provided:

  • The claim is made within 30 days of purchase
  • The information provided is complete and accurate
  • Submitted evidence supports the claim that the goods are unused
  • The product has not, in our opinion, been mis-handled or used for other than the intended one noted on the package labeling.



FILING A CLAIM

  1. Damaged Product

If you receive a damaged YO kit, please submit a claim via:

Do not return the goods. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

  1. Where the Product Was Purchased
  2. Order Number
  3. First and Last Name
  4. Shipping address
  5. E-Mail
  6. A picture of the damage with a short description
  1. Received the wrong product:

If we mistakenly shipped you the wrong product, please submit a claim via:

Do not return the goods. We will provide a replacement once we receive and verify the following information (please provide with your claim):

  1. Where the Product Was Purchased
  2. Order Number
  3. First and Last Name
  4. Shipping address
  5. E-Mail
  6. A picture of the product label on the outside of the box
  7. A picture that shows the shrink-wrap is still in place on the inner box
  1. Ordered the wrong product:

If you ordered the wrong product & the order was in the shipping/delivery process, submit a claim via:

Do not return the goods. We will provide a replacement at no charge once we receive and verify the following information (please provide with your claim):

  1. Where the Product Was Purchased
  2. Order Number
  3. First and Last Name
  4. Shipping address
  5. E-Mail
  6. A picture of the product label on the outside of the box
  7. A picture that shows the shrink-wrap is still in place on the inner box



WARRANTY POLICY
Merchandise is covered under full warranty by YO Home Sperm Test and is warranted to perform according to the manufacturer’s written/published claims.



RIGHT OF REFUSAL
YO Home Sperm Test has the right to refuse a claim if, in our opinion, the merchandise was mis-used, used for a purpose other than the intended one noted on the package labeling, inappropriately handled or the claim exceeded the reporting timeframe from date of purchase.



RETURNS

The YO Home Sperm Test is a non-returnable item due to the fact that it is an over-the-counter medical product and cannot be placed back into stock once shipped. So please, do not ship the product back to us.